Our MrJones Responsible Gaming
At Mr Jones, we believe that gaming should always remain a fun and entertaining part of your life, never a source of stress or financial hardship. We at MrJones are committed to providing a safe, transparent, and responsible gaming environment for every player who joins our platform. This page outlines the tools, resources, and policies we have put in place to help you stay in control while enjoying our slots, live casino games, and sports betting options.
We understand that for the vast majority of our players, gambling is simply a form of entertainment. However, we also recognise that for some individuals, gambling behaviour can become problematic. That is why our Mr Jones platform has built-in safeguards designed to promote healthy play habits and to support anyone who may need extra help managing their gaming activity.
Our Approach to Safer Gambling
Here at MrJones, we take our responsibility as a licensed operator seriously. Our casino operates under a licence issued in Anjouan, Union of Comoros, and we adhere to the standards set out by the Anjouan Offshore Financial Authority regarding fair and responsible gaming practices. We at Mr Jones want every player to make informed decisions about their gambling activity, and we provide the tools necessary to do so.
We encourage all our players to view gambling as a leisure activity with a cost, similar to going to the cinema or dining out, rather than as a way to make money or solve financial problems. Our Mr Jones team continuously reviews player activity patterns to identify signs of irregular play and reach out proactively when necessary.
Signs of Problem Gambling
We ask our players to be honest with themselves and to watch for warning signs that gambling may be becoming a problem. These may include:
- Spending more money or time gambling than you can afford
- Chasing losses by depositing more than originally planned
- Neglecting work, family, or personal responsibilities because of gambling
- Feeling anxious, irritable, or guilty about your gambling activity
- Borrowing money or selling possessions to fund gambling
- Lying to friends or family about the extent of your gambling
If any of these apply to you, we at MrJones strongly encourage you to take advantage of the tools described below or to reach out to our support team for guidance.
Tools We Offer at MrJones
Our Mr Jones platform provides several account management tools that allow you to set boundaries around your gaming activity. These tools are available to every registered player and can be adjusted or activated through your account settings or by contacting our support team.
Deposit Limits
We allow our players to set daily, weekly, or monthly deposit limits on their MrJones account. Once a limit is set, we will not allow further deposits until the specified period resets. If you wish to increase your limit, we require a cooling-off period before the change takes effect, giving you time to reconsider the decision.
Loss Limits
In addition to deposit limits, our Mr Jones casino allows players to set loss limits over a chosen timeframe. This ensures that even during a losing streak, your losses will not exceed the amount you have pre-determined as comfortable.
Wagering Limits
We also offer wagering limits, allowing you to cap the total amount you stake within a given period. This tool is particularly useful for players who want to manage their overall gaming budget more precisely.
Session Time Reminders
Our MrJones platform can send you reminders after a set period of continuous play, helping you stay aware of how much time you have spent gaming. We believe that time awareness is just as important as financial awareness when it comes to responsible play.
Self-Exclusion
If you feel that you need to step away from gambling entirely, our Mr Jones team offers a self-exclusion option. You can request self-exclusion for a fixed period or indefinitely. Once activated, your account will be suspended, you will not be able to log in, and we will not send you any marketing communications during this period. We at MrJones take self-exclusion requests seriously and will not reverse them before the agreed period has ended, even upon request.
Cool-Off Periods
For players who want a shorter break rather than a full self-exclusion, we offer temporary cool-off periods. These allow you to pause your account for a defined amount of time, ranging from a day to several weeks, giving you space to reassess your gaming habits without a long-term commitment.
| Tool | Purpose | Duration Options |
|---|---|---|
| Deposit Limit | Restrict the amount you can deposit | Daily, weekly, monthly |
| Loss Limit | Cap total losses over time | Daily, weekly, monthly |
| Wagering Limit | Limit total stakes placed | Daily, weekly, monthly |
| Cool-Off Period | Temporary account suspension | 24 hours to several weeks |
| Self-Exclusion | Long-term or permanent account closure | 6 months to indefinite |
Protecting Underage Individuals
Our Mr Jones casino is strictly intended for adults. We at MrJones do not permit anyone under the age of 18, or the legal gambling age in their jurisdiction if higher, to register an account or gamble on our platform. As part of our verification process, we require identification documents to confirm the age and identity of every player before withdrawals can be processed. Parents and guardians are encouraged to use parental control software on shared devices to prevent minors from accessing gambling websites, including MrJones.
Support Resources
We at Mr Jones recognise that we are not the only line of support available to players who may be struggling with gambling-related issues. We encourage anyone who feels they need additional help to reach out to independent organisations that specialise in gambling support and counselling. These organisations offer confidential advice, helplines, and self-assessment tools that can complement the measures we provide on our MrJones platform.
Our support team is also available around the clock through live chat and email if you wish to discuss activating any of our responsible gaming tools, such as those linked to your MrJones login, or simply want to talk through your concerns. We at MrJones will never judge you for reaching out, and our goal is always to help you enjoy gaming safely.
Customer Support
- Live Chat: Available 24/7 on our website
- Email Support: support@MrJones Casino2.com
- Complaints: complaints@email.MrJones Casino.com
- Licensor Complaints: complaints@casinoslicences.com
Our Ongoing Commitment
We at MrJones are continuously reviewing and improving our responsible gaming policies to reflect industry best practices and regulatory requirements. Our Mr Jones team regularly trains customer support staff to recognise signs of problematic behaviour and to respond with empathy and appropriate guidance. We want every visit to our platform to be a positive one, and we take pride in offering an environment where entertainment always comes first, whether you are exploring our MrJones bonus offers or trying new games.
Ultimately, our Mr Jones philosophy is simple: gaming should be fun, controlled, and within your means. Whether you are here for our vast slot library, live casino tables, or sports betting markets, we want you to play smart and stay in charge of your experience. If at any point you feel that gambling is no longer enjoyable or is affecting your wellbeing, we urge you to use the tools we provide or contact our team directly for confidential support.
FAQ
How do I set a deposit limit on my account?
You can set a deposit limit by visiting your account settings and selecting the responsible gaming section, or by contacting our support team for assistance.
Can I remove a limit immediately after setting it?
No. Any request to increase a limit is subject to a cooling-off period, though requests to lower a limit typically take effect immediately.
What happens during self-exclusion?
Your account will be suspended for the chosen period, you will be unable to log in, and we will stop sending marketing communications until the exclusion period ends.
Is there a minimum age to play at MrJones?
Yes, you must be at least 18 years old, or the legal gambling age in your jurisdiction, to register and play on our platform.
Who can I contact if I need help with problem gambling?
You can reach our support team via live chat or email, and we also recommend contacting independent gambling support organisations for professional guidance.
Content updated: September 29, 2026