MrJones Privacy Policy

At MrJones, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit MrJones Casino2.com or use our gaming services. By registering an account with us, you agree to the practices described in this policy.

Who We Are

Our platform is operated by GoldChip Gaming LTD, registered in Costa Rica, and ChapChap Technologies Ltd, registered in the Union of Comoros under company number 15788, which is named in our Terms and Conditions as the owner of the service. We hold a licence issued in Anjouan, Union of Comoros, under the Computer Gaming Licensing Act 007 of 2005. If you have questions about how we handle your data, you can reach our support team or the licensor's complaints department at complaints@casinoslicences.com.

Information We Collect

When you create an account or use our services, we collect several categories of information necessary to provide MrJones slots, live casino games, and related entertainment safely and legally.

• We gather registration details such as your name, date of birth, address, email address, and phone number
• We collect payment information, including card details, bank account data, or cryptocurrency wallet addresses used for deposits and withdrawal requests
• We record verification documents, including identification cards, passports, driving licences, utility bills, and selfies holding your ID or payment card, which we require before processing your first withdrawal
• We track your gaming activity, including bets placed, games played, deposits, withdrawals, and bonus usage
• We collect technical data such as your IP address, device type, browser information, and login timestamps
• We may record communications you have with our live chat or email support team

How We Use Your Data

Our privacy practices are designed to ensure that we only use your personal data for legitimate purposes connected to operating our casino. We at MrJones use your information to verify your identity, process deposits and withdrawals, prevent fraud, and comply with anti-money laundering obligations under our Anjouan licence. Our team also uses your data to communicate important account updates, respond to support queries, and deliver promotional offers such as welcome bonuses, cashback, and VIP rewards if you have opted in to receive marketing communications.

We may also use aggregated, non-identifiable data to analyse trends, improve our game library, and enhance the overall experience across our slots, live dealer tables, and tournaments. If you search for terms like mr jones casino review or mr jones casino bonus code, our website analytics may record anonymised traffic data to help us improve site navigation.

Verification and Document Handling

Before processing your first withdrawal, we require verification of your identity. This means you must provide a selfie holding your valid identification document, a hard-copy utility bill no older than three months, and the front and back of the card used for your deposit with the middle digits and CVV masked. We may also require phone verification or notarised documents in certain cases. All documents must be submitted within five business days, and we process verified requests within one business day after documents are confirmed. We store these documents securely and only for as long as necessary to meet our legal and regulatory obligations.

Sharing Your Information

We do not sell your personal data to third parties for their own marketing purposes. However, we may share your information with:

• Payment providers and banking partners to process deposits and withdrawals
• Identity verification services that help us confirm your age and identity
• Regulatory authorities and licensors, including the Anjouan Offshore Financial Authority, when required by law
• Fraud prevention agencies to protect our platform and players from irregular play or chargebacks
• Service providers who support our technical infrastructure, such as hosting and customer support tools

Our MrJones platform does not target residents of Austria, France, Germany, Spain, the USA, Ukraine, Belarus, or any FATF blacklisted country, and we do not process data from players in these restricted jurisdictions.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how visitors interact with MrJones Casino2.com. Here at MrJones, we use this data to improve site performance and personalise your gaming experience. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory requirements. Verification documents, transaction records, and communication logs may be kept in accordance with anti-money laundering rules applicable to our licence. If your account becomes inactive for more than fifteen days, any associated bonus funds are removed, though your core account data remains subject to our retention rules.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we aim to respect these wherever possible.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to certain uses of your data, such as marketing communications
• You can withdraw consent for optional data processing at any time

To exercise any of these rights, please contact our support team at support@MrJones Casino2.com or reach out through live chat, available 24/7. If you believe your data has been mishandled, you may also contact our licensor's complaints address at complaints@casinoslicences.com.

Data Security

We use industry-standard security measures, including encryption and secure servers, to protect the information you share with us. Our MrJones security protocols are designed to prevent unauthorised access, loss, or misuse of your personal data. While we take reasonable steps to safeguard your information, no online system can guarantee absolute security, and you play a role in protecting your account by keeping your login credentials confidential.

VPN Use and Data Accuracy

We allow VPN use at your own risk. If you choose to access our services through a VPN, we cannot be held responsible for errors, verification problems, or game malfunctions that result from this choice. We encourage you to provide accurate registration details regardless of your connection method, as this helps us verify your identity efficiently and process your withdrawal requests without delay.

Children's Privacy

Our services are intended strictly for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will close it and remove the associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or licensing obligations. When we make significant changes, we will post the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact our support team via live chat, available 24/7, or by email at support@MrJones Casino2.com. For complaints related to our licensing, you may also reach our licensor at complaints@casinoslicences.com.